Frequently asked questions

MYNCS is for people who meet customers, collaborators or business contacts and want to remember the conversation. Scan a namecard, check the details, group it by event or business, add a note and set a next action. For example: ‘Met at the trade fair; send the catalogue on Monday.’ It adds that context alongside contact details, and lets you create your own digital namecards.

Create an account for five days of access with 10 AI namecard scans. Verify your mobile number, scan and review namecards, organise saved contacts, create digital namecards and plan follow-ups. The five days start when your account is created; your dashboard shows the expiry and remaining scans. You can subscribe at any time.

No credit card is required for the free trial, and it does not automatically become a paid subscription. If you choose to subscribe, you enter your credit card details on Stripe’s secure checkout. Stripe handles and stores those payment details; MYNCS does not store your full credit card number or security code. MYNCS keeps payment references and subscription records to manage your plan. A paid plan renews at its monthly or annual price until you cancel; its recurring terms are shown before payment.

After your free trial ends, you have two calendar months to download or export your contacts, delete your contacts, or delete your account. Paid subscription features will be disabled. If you have not subscribed, we’ll then email you a warning and allow a further 14 days before deletion. Once deletion is completed, your account and its stored information cannot be restored. Download anything you want to keep before the deadline. You can still sign in to view your saved information and manage your account during this period. Accounts with paid or complimentary access, billing history, unused purchased scan credits or referral rewards requiring protection are excluded from automatic trial-account deletion. See the Privacy Policy for retained records and backups.

The monthly plan is S$3.50 with 83 AI scans per paid month. The annual plan is S$39 with 1,000 AI scans per paid year. Included scans reset with your subscription billing period, not on 1 January; unused included scans do not roll over. Purchased top-up credits are tracked separately. Your dashboard shows what remains. Starting a paid plan during the trial starts the paid billing period immediately.

Use MYNCS in your web browser on a phone or computer—no app download is required. You can upload a namecard photo, or use the camera where your browser and device support it and you grant permission. On a computer, ‘Scan with your phone’ lets you capture the namecard on your phone and review it on the computer.

No. Anyone with the link or QR code for a published namecard can view its published details and download a vCard. Your private saved contacts are not included. Keep drafts private and publish only information you want to share.

Yes. Export selected contacts as an Excel-compatible CSV or a vCard (.vcf) file, up to 500 contacts per export. CSV is not a native Excel (.xlsx) workbook. Exports remain available after the free trial ends. Store and share downloaded files carefully—they are outside MYNCS’s access controls.

To subscribe, sign in and open Accounts → Subscription, choose a plan and review the recurring price before completing secure checkout. To stop renewal, go to Accounts → Subscription → Cancel subscription, then confirm cancellation on the secure subscription management page. You can also use the Auto-renew switch to open that confirmation. Your paid access continues until the current paid period ends; cancelling does not delete your account or saved contacts. Check the cancellation confirmation and access end date. If you have complimentary access, there is no paid subscription to cancel and the controls are disabled.

Your saved contacts are protected by account access controls. Saving a namecard does not publish its details or make them available to other customers.

MYNCS helps you turn a pile of namecards into organised contacts—with context and a next action. Scan namecards, organise connections, prepare introductions and plan follow-ups in one place.

We use account information, such as your name, email address and scanning usage, to manage your account, maintain the service and provide support. We do not access your saved contacts for our own marketing, advertising or data mining. They are stored for your use through MYNCS.

We do not sell your contacts, share them with advertisers or use them for our own marketing. Uploading a namecard does not make that person a MYNCS marketing recipient.

We use your account name, usage information and contact details to manage the service and contact you when technical support is needed. We do not access your saved namecards, contacts or images for our own marketing, advertising or data mining. MYNCS systems process this information to provide the features you choose. See the Privacy Policy for service-provider processing, or contact [email protected] with questions.

The website uses HTTPS for information travelling between your browser and MYNCS. Account access controls and password hashing help protect your account. These measures do not mean that no incident can occur. Do not upload unnecessary sensitive information or share your password.

When you choose AI scanning, your image is sent to OpenAI to extract contact details. You review the results and decide what to save. You can enter details manually instead. Business checks also use company details for AI-assisted public web research. Review results before using them.

Your message text is sent to OpenAI when you choose Translate. You can review and edit the translation before sending. Translation does not automatically send your message.

Our AI requests disable stored response state, but separate provider retention rules and exceptions can still apply. Processing may take place outside Singapore. This is not a promise of zero retention. Read the AI processing section of our Privacy Policy and the linked provider information.

No. We do not contact your saved contacts. You choose when and how to send an introduction.

Published digital namecard details are accessible through their public link or QR code. While your account has editing access, you can disable sharing. Copies already downloaded by recipients cannot be recalled. Your private contact list is not published with your namecard. Exported files and transfers you authorise are handled by their recipients.

You can edit contacts while your account has editing access. You can still view and export contacts after the trial or paid access ends. Export selected contacts as CSV or vCard (.vcf), up to 500 per export. Export information you want to keep before deleting it. You can request account deletion under Accounts; older backup copies expire through the backup retention process.

After you confirm account deletion, MYNCS queues the request and stops linked billing before removing the account’s contacts, digital namecards and uploaded images. Processing can take longer if billing cancellation or another required step fails and must be retried; there is no guaranteed completion deadline. Once deletion is completed, your account and its stored information cannot be restored. Download anything you want to keep before confirming deletion. Some financial and anti-abuse records are retained separately. Backups normally retain one verified copy for each of today and the previous two calendar days, using Singapore time. After deletion completes, older copies age out through that cycle. If backup verification or scheduled processing fails, removal may be delayed. Contact [email protected] for help with a pending request.

Contact [email protected] or use the details in our Privacy Policy. You can also request account deletion under Accounts. We may verify your identity before disclosing or deleting information to protect your account. Please do not send passwords or full payment-namecard details.